Walt Disney World and Disneyland are making significant changes to their access program for visitors with developmental disabilities who can’t wait in long lines. 

The system, called the Disability Access Service, or DAS, has seen increased usage in recent years – “more than tripled,” according to Travel + Leisure. DAS participants can get a return window for rides – acting like a virtual queue – as an alternative to the standby line. But unlike the paid Genie+ and Individual Lightning Lane options, DAS is free – so as park goers seek any advantage they can find to skip long wait times at Disney, misuse of DAS has also increased. 

Len Testa, who runs the customizable Disney itinerary service Touring Plans told the Orlando Sentinel, “It would not surprise me if you told me that somewhere between 60% and 80% of the Lightning Lane usage at popular attractions is DAS usage. There’s no way that 60% to 80% of the U.S. population has a disability that prevents them from waiting in line.” 

This led to the changes announced by Disney on Tuesday on how people register and qualify for DAS.

For one, Disney is redefining the scope of the program. It was previously described as covering, “Guests who have difficulty tolerating extended waits in a conventional queue environment due to a disability.” A new Disney FAQ now says DAS is “intended to accommodate a small percentage of Guests who, due to a developmental disability such as autism or similar, are unable to wait in a conventional queue for a long period of time.”

Similar to the current process, eligibility will be determined through a pre-visit video chat between guests, a Disney employee, and an employee from an outside firm called Inspire Health Alliance. On-site DAS registration will no longer be offered at Disney World starting May 20, while an in-person option will still be available at Disneyland when the other DAS changes go into effect on June 17.  

To crack down on misuse, the new Disney guidelines feature a stern warning about potential consequences: “If it is determined that any of the statements a Guest made in the process of obtaining DAS are not true, the Guest will be permanently barred from entering Walt Disney World Resort and the Disneyland Resort, and any previously purchased Annual Passes, Magic Key passes, tickets and other park products and services will be forfeited and not refunded.”

Once guests are enrolled in DAS, that eligibility will stay in place for 120 days, up from 60 days prior to the changes. But the number of guests that can be included in a DAS group will be limited to what Disney says is “immediately family, or no more than four people.” 

Disney said that guests who previously used DAS may be redirected to other accessibility services, including line-return options for guests who need to visit the bathroom more frequently, and wheelchair access.