Florida airports held three of the top five rankings on a customer based satisfaction survey, with Orlando International Airport holding the fourth spot in the nation for large airports.

The annual J.D. Power and Associates study looked at six key factors: terminal facilities; airport accessibility; security checkpoints; baggage claims; check-in; food, beverage and retail.

Orlando International ranked number one in connecting overall satisfaction, connecting terminal facilities satisfaction and food, beverage and retail satisfaction.

“With our continued focus on the customer experience and new state-of-the-art facilities coming online in the next few years, we are hopeful that future surveys will continue to reflect well on our efforts of being a world-class airport,” says Phil Brown, executive director of the Greater Orlando Aviation Authority.

Portland International ranked first for large airports, followed by Tampa International, and Las Vegas McCarran in third. Miami International won the fifth place slot.

The study, now in its 11th year, is based on responses from nearly 39,000 North American travelers who traveled through at least one domestic or international airport with both departure and arrival experiences during the past three months. The travelers were surveyed from January through October of this year.

“Many airports, especially the nation’s largest airports, were never built to handle the current volume of traveler traffic, often exceeding their design limits by many millions of travelers,” said Michael Taylor, director of the airport practice at J.D. Power. “Yet airports are overcoming infrastructure limits by affecting the things they can influence. Airports are successfully applying technology to improve check-in, security screening and the food, beverage and retail shopping experiences.”

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